Question 1

How to order KFC Online?

Accepted Answer

You can order through the KFC Thailand application by downloading from the App Store for iOS and the Play Store for Android, along with receiving many benefits and promotions, or via website www.kfc.co.th/login where customers can apply for membership for free! After completing the application and logging in, You can start ordering food immediately.

Question 2

What payment methods are available?

Accepted Answer

You can make payments through 4 channels as follows: 
1. QR PromptPay 
2. Credit card 
3. TrueMoney Wallet 
4. Cash

Question 3

How do I order KFC online?

Accepted Answer

To order from KFC online, follow these steps on the KFC Thailand application or the website www.kfc.co.th: 1. Log in. 
2. Choose KFC Delivery or KFC Just Pick Up (pick up service at the store/car). 
    - For KFC Delivery, specify your location and select the branch for delivery. 
    - For KFC Just Pick Up, specify your location and select the branch for pick up. 
3. Select the menu items you want and add them to your cart. 
4. Edit and review the order details before proceeding to payment. 
5. Choose the payment method and complete the payment.

Afterwards, the system will provide an order number, indicating that the order has been successful.

Question 4

How do I login?

Accepted Answer

Use your phone number to log in through the KFC Thailand application or website www.kfc.co.th on the same device or browser used to apply.
If you haven't logged in within 90 days or have had your device changed and/or new browsers, you must confirm OTP to access again.

Question 5

Can I order after 10:00 p.m.?

Accepted Answer

You can order through KFC Just Pick Up (pick up service at the store/car) of branches that are open, but for KFC Delivery, every branch accepts the last order no later than 9:30 p.m.

Question 6

How can I track or inquire about order status?

Accepted Answer

You can track your order through the KFC Call Center at 1150 during operating hours from 9:00 AM to 11:00 PM. Additionally, for members, you can track your order through the KFC Call Center at 1150 or the order history in your user account on the website www.kfc.co.th/account.

Question 7

How to change delivery time?

Accepted Answer

You can request a change in the delivery time through the KFC Call Center at 1150 during operating hours from 9:00 AM to 11:00 PM. The staff will check with the branch that received the order to confirm if the delivery has already been processed. If the products have been dispatched from the branch, changes cannot be made.

Question 8

How can I change an order I've already placed?

Accepted Answer

You can request a change in the products through the KFC Call Center at 1150 during operating hours from 9:00 AM to 11:00 PM. The staff will check with the branch that received the order to confirm if the delivery has already been processed. If the products have been dispatched from the branch, changes cannot be made.

Question 9

How can I cancel an order?

Accepted Answer

You can request to check and cancel an order through the KFC Call Center at 1150 during operating hours from 9:00 AM to 11:00 PM.

Question 10

Until what time is KFC Delivery available?

Accepted Answer

The service hours for ordering food through KFC Online depend on the opening/closing hours of the delivery service branch in the customer's area. Generally, KFC Delivery services are available until 9:00 PM, except for some branches that provide delivery until 12:00 AM. You can check the delivery service hours for specific branches in your area through the KFC Call Center at 1150 during operating hours from 9:00 AM to 11:00 PM.

Question 11

When ordering through the application or website, will I receive an email confirmation for the order?

Accepted Answer

Members will receive an email confirmation for the order based on the email used for registration. For non-members, customers will receive an email confirmation for the order based on the email provided during the ordering process.

Question 12

If you forget your username or password, what should you do?

Accepted Answer

No need to use a username or password for login. Simply use your phone number to log in through the KFC Thailand application or the website www.kfc.co.th on the same device or browser used for registration. If you haven't logged in within 90 days or have changed your device and browser, you will need to confirm with an OTP to access your account again.

Question 13

What is KFC Just Pick Up?

Accepted Answer

The pre-order and pick-up service caters to the convenience, allowing customers to avoid queues. You can choose a specific time and branch for product pickup, and make an advance payment through the KFC Thailand application or the website www.kfc.co.th. Then, you can pick up your order at the chosen branch at the scheduled time.

Question 14

Terms and conditions for KFC Just Pick Up

Accepted Answer

You can use the service through the KFC Thailand application or website www.kfc.co.th by selecting the option for KFC Just Pick Up (in-store/curbside pickup) on the black bar on the main page. Choose the branch and time you want to pick up, and order food following the specified steps.  The service is available between 10:00 AM - 10:00 PM or based on the closing time of the respective branch.  Payment is only accepted through online channels as indicated in the app and website. Payment at the branch is not available.  Only certain menu items for takeout are available; there is no sale of ice cream, cold drinks, and promotional items during specific periods.  Products pick up are only available at the specified time and branch.  In case of changes to the food items, branch, pickup time, and other order details, please contact KFC Call Center 1150 to cancel the original order and place a new order through the app and website.  To cancel an order, please contact KFC Call Center 1150.  Changes or cancellations for scheduled pickup times must be made at least 15 minutes before the specified time. If you choose immediate pickup, changes or cancellations are not allowed.  To ensure customers receive fresh, high-quality products, KFC will prepare the order when the customer arrives at the specified time in the order, and reserves the right to replace the food if the customer arrives later than the specified time.

Check the branches that offer the service and additional terms of use at www.kfc.co.th/termsofuse.

Question 15

How can I check the location of a branch?

Accepted Answer

You can check the address and directions of each branch from the search menu on KFC through the KFC Thailand application or the website www.kfc.co.th.

Question 16

How to Redeem KFC Rewards

Accepted Answer

Go to the "Rewards" section. Select the desired reward and click "Redeem Reward." Use the reward according to its specific terms and conditions.

Question 17

Member Benefits of KFC Rewards

Accepted Answer

Access to exclusive rewards when purchasing through the app including but not limited to: General promotions, discounts, and free items. Birthday discounts or gifts. Discounts and free items based on criteria set by KFC. Each reward can be redeemed once per transaction. Terms and conditions are subject to change at KFC’s discretion. Exclusive privileges to participate in special KFC activities during designated periods.

Question 18

Do KFC Rewards Expire?

Accepted Answer

You can check the expiration date in View Details of each reward. Rewards marked as "Exclusive for You" expire 30 days after being issued. Birthday rewards are issued and expire within the member’s birth month.

Question 19

What to Do If Rewards Cannot Be Used?

Accepted Answer

If a reward is received but cannot be redeemed, please contact 1150 and provide your name, registered phone number, details of the issue, and any additional information for assistance.

Question 20

Can KFC Rewards Be Converted to Cash?

Accepted Answer

No, KFC Rewards cannot be exchanged for cash.

Question 21

How to Register for KFC Rewards

Accepted Answer

To register, access the KFC application or visit www.kfc.co.th Click "Log In" and then select "Create Account." Enter your details: first name, last name, phone number, and date of birth (required). Provide your email address. Accept the terms and conditions (required). Choose whether to receive marketing communications. Click "Create Account." Verify your account by entering the 6-digit OTP received via SMS.

Question 22

Why Should You Register for KFC Rewards?

Accepted Answer

Registering allows you to receive exclusive offers, benefits, and promotions available only to KFC app users. Upon registration, you can enjoy these perks every time you use the app.

Question 23

Is There a Membership Fee for KFC Rewards?

Accepted Answer

No, KFC Rewards membership is free and does not have an expiration date.

Question 24

How Does KFC Manage Members’ Personal Information?

Accepted Answer

Please refer to the KFC Privacy Policy for details.

Question 25

Can Membership Benefits Be Transferred to Others?

Accepted Answer

No, KFC Rewards membership and its benefits cannot be transferred or combined with another person’s account.

Question 26

Can KFC Rewards Be Used in Other Countries?

Accepted Answer

No, KFC Rewards obtained from KFC Thailand cannot be used in other countries, and rewards from KFC in other countries cannot be used in Thailand.

FAQ

KFC Online

KFC Delivery

KFC Just Pick Up

KFC Rewards